4,000 New IRS Customer Service Representatives Hired, IR-2022-191

The IRS has passed a milestone of hiring 4,000 new customer service representatives to help answer phones and provide other services in a bid to prepare for the 2023 tax filing season. This is part of a much wider IRS improvement effort tied to the Inflation Reduction Act funding approved in August. The IRS continues working hard on implementing the landmark 10-year legislation, and updates on other improvement areas will be provided in the near future.

The Service is aiming to hire another 1,000 customer service representatives by the end of the year, bringing the total of new hires to 5,000. Many employees will be in place for the start of the 2023 tax season, and others will join as their training is completed in the following weeks. Almost all of their training will be completed by Presidents Day 2023; traditionally the period when the IRS sees the highest phone volumes. The IRS anticipates phones will be answered at a much higher level during the 2023 filing season. In addition to the phone representatives, the IRS is working to hire additional personnel throughout the agency, not just in taxpayer service areas but in Information Technology and compliance positions.